AI receptionist that speaks Catalan Callers speak Catalan. So does your assistant.
In Catalonia, many customers call in Catalan and expect to be answered in Catalan. Our AI phone assistant speaks natural Catalan, understands how numbers, names and times are said, and switches to Spanish or English as soon as the caller prefers. It answers every call, books tables and appointments in your system and hands over to a person whenever needed.
Call in progress
Assistant · Phone Assistant
Bon dia, voldria hora per dimarts a la tarda.
Molt bé. Tinc dimarts a les quatre i mitja. Em diu el DNI, si us plau?
Quaranta-tres, vuit-cents dotze, cinc-cents sis, B.
43 812 506 B. Perfecte, queda reservada dimarts a les quatre i mitja.
- 93.4%
- of people in Catalonia understand Catalan
- 80.4%
- can speak it
- 32.6%
- use it as their usual language
Source: Survey on Language Use of the Population 2023 (Government of Catalonia and Idescat), people aged 15 and over.
A Catalan voice that sounds local.
Not a machine translation from Spanish: the assistant understands and replies in Catalan, in your business's tone of voice.
Natural Catalan
A neural Catalan voice, short sentences and a warm, correct register. It sounds like someone on your team, not an answering machine.
Understands how people talk
Numbers dictated in Catalan, Catalan first names and surnames, and times like «a les quatre i mitja». It reads them back before saving them.
Switches language instantly
If the caller moves to Spanish or English, the assistant follows without breaking the conversation — and goes back to Catalan if asked.
A person when it matters
Urgent calls and anyone who asks for a member of your team are transferred to a person straight away, with the context of the call.
What the law says about serving customers in Catalan.
Answering in Catalan isn't just good service: there are rules about it too.
- 01
Catalan Consumer Code
Its article 128-1 gives consumers the right to be served, orally and in writing, in the official language of their choice.
- 02
Spanish Customer Service Act (Law 10/2025)
Large companies (250+ employees or over €50M turnover) and essential services must serve customers in the co-official language they choose where they operate. They have until 28 December 2026 to comply.
- 03
A person, in under three minutes
The same law bans automated answering as the only channel: anyone who asks must be able to speak to a person, and 95% of calls must be answered in under three minutes.
Our assistant answers instantly, speaks Catalan and transfers to a person on request. General information as of October 2026; not legal advice.
Built for businesses that serve customers in Catalonia.
Other businesses
Any company that takes calls in Catalonia and wants to answer in Catalan without growing the team or missing calls.
Questions about Catalan AI.
Does the AI understand Catalan well?
Yes. We use speech recognition built for Catalan and tune it with your business's vocabulary: names, streets, services or practitioners. We test it with real calls before going live.
Can it switch between Catalan and Spanish in the same call?
Yes. It replies in the caller's language and switches if asked, or if the caller starts speaking another language, without restarting the conversation.
What voice does it use in Catalan?
A natural, clear neural Catalan voice that we choose with you to match your business. You'll hear it in the demo.
Is it mandatory to serve customers in Catalan?
In Catalonia, the Consumer Code gives consumers the right to be served in the official language of their choice, and Law 10/2025 requires large companies and essential services to serve customers in Catalan on request, with until 28 December 2026 to comply. If you're unsure how it affects you, check with your adviser.
Does it understand Valencian or Balearic Catalan?
If your customers speak Valencian or Balearic, we'll test it with you in the demo using real calls before you decide anything.
Does it speak English and other languages too?
Yes: Catalan, Spanish and English as standard, and other languages on request. It detects the caller's language and replies in it.
Hear how your business would sound in Catalan.
Book a 20-minute call and we'll show you a demo in Catalan with your real use case — no strings attached.